Terms And Conditions

Terms & Condition for User

Terms and Conditions Governing Use of Myauto auto rickshaw Booking Services

Myauto’s responsibilities include:

Myauto’s responsibilities do NOT include:

Quotes and Payment

Trip cancellation after arrival of Auto driver to user location is not allowed.

Cancellation fees will be charged Rs 15 per cancellation which will be added in next trip of user on final billing.

Customer can deposit money their wallet through online payment gateway and can use of payment through wallet for their trip.

Wallet amount is non  refundable.

The customer shall pay the sum of the following:

The fare as per auto rickshaw meter or as per fixed fare agreed, whichever applicable,

The toll charges will be payable by customer as applicable, only when crossing the toll post,

Parking charges (where applicable),

Additional night surcharge (where applicable) and

Any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the auto rickshaw services.

Variations

The Customer agrees and acknowledges that the use of the services offered by “myauto” app is at the sole risk of the Customer and that “myauto” app disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded fully permitted by law.
Without prejudice to the above, “myauto” app makes no representation or warranty that:
the service will meet your requirements,
the service will be uninterrupted, timely, secure, or error-free.

“myauto” app shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at www.”myauto”.com or on the date that “myauto” app may indicate that such addition, variation or amendment is to come into effect.

Liability

“myauto” app shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of auto rickshaw service offered by “myauto” app or due to the failure of “myauto” app to provide services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of “myauto” app or any person or any organization involved in the above mentioned systems.

Without prejudice to the above, “myauto” app shall not be liable for any direct or indirect loss or damage which may be suffered by the Customer as a result of any failure by “myauto” app to provide a auto rickshaw to the Customer within any stipulated time even if “myauto” app has agreed to so provide the auto rickshaw or even if the Customer has advised “myauto” app of the possibility that any such loss or damage would result if the auto rickshaw is not provided at all or within the stipulated time.

Customer shall indemnify “myauto” app from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnify basis) claims, demands, actions and proceedings which “myauto” app may incur or sustain directly or indirectly from or by any reason of or in relation to the use or purposed use of the Services by the Customer and shall pay such sums on demand.

General

All the calls made to our call center are recorded by us for quality and training purposes.

“myauto” app shall be entitled at any time without giving any reason or prior notice to terminate the booking of auto rickshaws done by the Customer.

“myauto” app encourages all its customers to take full responsibility of his/her items. In case of lost items inside the “myauto” app Cabs during the journey, “myauto” app will try to locate the items but is not responsible for the same in case of loss or damage to the same.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the local laws in respective city.

Data Protection

“myauto” app is hereby authorized to use the location-based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a auto rickshaw booking. The location-based information will be used only to facilitate and improve the probability of locating a auto rickshaw for the Customer.

“myauto” app have right to use the customer contact information for our own marketing purposes. We may send regular SMS and Email updates to the registered mobile numbers and email Ids registered with us.

“myauto” app shall be entitled to disclose to all group companies of “myauto” app or any of its authorized chauffeurs or any government body as so required by the law or by directive or request from such government body or any third party, the particulars of the Customer in the possession of “myauto” app in any way as “myauto” app, in its absolute discretion, deems fit or if it considers it in its interests to do so.

“myauto” app does not warrant that this site, its servers, or e-mail sent from “myauto” app are free of viruses or other harmful components. “myauto” app will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages

 

Terms & Condition for Driver

Terms and Conditions Governing Use of Myauto auto rickshaw mobile application

Subscription

Payments

Myauto Share

• The Driver shall provide the Service to the Customers in a courteous, effective and timely

manner.

• The Driver shall always ensure registration of Vehicle and shall hold and keep updated / renewed all licenses, insurance and permits necessary for the use of Vehicle on the Portals.

• The Driver shall not undertake any unlawful or illegal activity while performing Services.

• The Driver shall not allow unauthorized persons to drive the Vehicle and shall ensure that the Vehicle is not in an unsafe condition.

• If the Driver accepts Booking in response to a Service Request, the Driver shall ensure that the Vehicle arrives prior to the pick-up time.

• In the event any Customer leaves his/her property in the Vehicle, the same shall not be pilfered or tampered with by the Driver and shall be reported immediately by the Driver directly to

MYAUTO. In the event the Driver pilfers or tampers with the property of the Customer, the Driver shall be solely liable for any damages claimed by the Customer and MYAUTO may at its sole discretion terminate the Driver’s registration and disable the Driver’s access to the Portal.

MYAUTO shall in no event be liable for loss of or damage caused to the property of the Customer.

• Driver hereby acknowledges and agrees that driver and passenger shall alone be responsible for settling any payment related issues between passenger and Driver. In case of any conflict, the Driver shall seek instructions from MYAUTO. The Driver agrees that the decision taken by MYAUTO shall be final and binding on the Driver in the aforesaid case.

• The Vehicle shall be the sole responsibility of the Drivers and the Driver shall be liable or responsible for any loss or damage to the Vehicle caused by a Customer or any other third

party for any reason whatsoever.

• The Driver shall not drive rashly, shall follow traffic regulations and all Applicable Laws during the performance of the Services, wear seat belt, not consume liquor / cigarette / bidi, or any other kind of intoxicant while performing the Service/(s) and shall always have and hold a valid driving license and registration/insurance papers for the Vehicle. The Driver shall not take any personal calls except in the event of an emergency, without prejudicing the safety of the Vehicle and the Customer. Driver shall take all calls from the Customer and MYAUTO only after stopping the Vehicle at an appropriate location to take the call, without being a hindrance to the traffic around him or without violating any traffic rules.

The Driver shall be solely responsible and liable for:

• any failure to complete a Service Request accepted by the Driver;

• any failure to pick up Customer(s) at the allotted time and/or place;

• any act or omission on the part of its Drivers including any rash and negligent driving, verbal, physical

or harassment of any nature;

• any violation or non-adherence to the Applicable Law by the Driver;

• any nuisance or damage caused to the property of MYAUTO by the Driver or any misbehavior with MYAUTO

representatives; misbehavior shall include within its purview using abusive language, causing

physical harm and making indecent gestures;

• any physical and/or mortal danger caused to the Customers whilst using or in connection with the

Service;

• any delay of more than 10 (ten) minutes caused to the Customer(s);and

• charging excess amounts from the Customer over and above Total Ride Fare.

• The Driver, shall not, either directly or indirectly:

• engage in any conduct that damages the reputation or causes inconvenience in any manner, to MYAUTO; or

• be the reason for MYAUTO to be a part of any negative publicity, including but limited to, sharing any

communication from MYAUTO in any form whatsoever, including but not limited to any confidential or

privileged information. Provided that, the Driver shall not liable if such information is shared pursuant

to or in connection with the operation of any applicable law or regulation.

 

Liability

“myauto” app shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of auto rickshaw service offered by “myauto” app or due to the failure of “myauto” app to provide services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of “myauto” app or any person or any organization involved in the above mentioned systems.

Without prejudice to the above, “myauto” app shall not be liable for any direct or indirect loss or damage which may be suffered by the Customer as a result of any failure by “myauto” app to provide a auto rickshaw to the Customer within any stipulated time even if “myauto” app has agreed to so provide the auto rickshaw or even if the Customer has advised “myauto” app of the possibility that any such loss or damage would result if the auto rickshaw is not provided at all or within the stipulated time.

Customer shall indemnify “myauto” app from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnify basis) claims, demands, actions and proceedings which “myauto” app may incur or sustain directly or indirectly from or by any reason of or in relation to the use or purposed use of the Services by the Customer and shall pay such sums on demand.

TERMINATION OF DRIVER REGISTRATION

• The Parties to these Driver T&C shall be entitled to terminate these Driver T&C without a prior written notice to the other Party without assigning any reason for the termination.

• On the termination of Your registration, MYAUTO will settle the Driver Proceeds which have become due to You on account of the Service to the Customers through the Portal and for other activities agreed under the Driver T&C, prior to the date of termination.

• Each Party shall promptly return to the other Party all property and materials, including confidential information and materials, furnished to it by the other Party pursuant to these Driver T&C. Where the confidential information cannot be returned in material form, the Party shall destroy the other Party’s

confidential information.

• Expiry or earlier termination of this Agreement will not prejudice any rights of the Parties that may have accrued prior to expiry or termination.

Commercial Terms

In addition to the definitions, above:

“Base fare” shall mean the minimum amount, per completed ride, payable to the Driver, as per base fare prescribed;

“Cost per km” shall mean an additional amount, over and above the base fare Bill, that may be paid

to the Driver at MYAUTO’s sole discretion;

“Cancellation” In case of any cancellation before start of ride, passenger will not be liable to pay any charges against. Driver must communicate properly with the passenger before starting from his/her location in order to avoid cancellation if it happens due to mis-communication.

Terms and Conditions

• All payments against trip will be collected by the Driver through cash or any other payment method.

• Tax Deduction at Source (TDS) as per the Income Tax Act, 1961, where applicable;

• service tax and other applicable taxes; and any other amounts due and payable by the Auto Driver to MYAUTO as per applicable law.

• The terms in this Commercial Terms are subject to change and will be communicated to the

Driver via SMS/call to registered mobile number.

• MYAUTO reserves the right to change the rates and payment terms between the Driver and MYAUTO as mentioned in this Commercial Term Segment at any given point in time, which shall be notified to the Driver.